Work for us

Mō te tūnga | About The Role

As an Intermediate Investigator, you’ll be responsible for investigating and producing reports on a wide range of cases and complaints regarding real estate conduct.  In more complex cases, you’ll support the Senior Investigators. Our Intermediate investigators also assist in the design and delivery of proactive compliance campaigns and interventions designed to prevent, detect and deter harm and promote and protect the interests of consumers engaging in real estate transactions.

Mōu | About you

You’ll have solid investigation experience and be ready to join a team of experienced investigators.  You must have a minimum of 3 years complaint handling or compliance experience and at least 1 to 2 years investigation experience.

You’ll manage your own case load and will need to be resilient, methodical, and capable of maintaining impartiality. As part of this team, you’ll be receptive to having your work peer reviewed by senior staff and our in-house legal team who you’ll work closely alongside.

At times you may be required to travel within New Zealand to conduct investigations and to meet with various parties.

You will need a full clean driver licence.

Familiarity with the real estate environment and experience within a regulatory environment would be a real advantage.

Ngā painga |Benefits

The REA team is welcoming, super friendly, collaborative and committed to making a difference for New Zealand.  You can expect rewarding and complex work in an exciting sector that is critical to New Zealand. A great central Wellington CBD location, commitment to staff professional development and an active social club are amongst many benefits of joining the REA team!

Tono mai | Apply now

Please direct any queries and send your CV, Cover Letter and a completed application form to recruitment@rea.govt.nz

The job description is here  [PDF, 224 KB]

The application form can be found here [DOCX, 119 KB]

For further information please contact Sue Johnston on 0272478254 or email recruitment@rea.govt.nz

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Closing date 18 March 2026

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Mō te tūnga | About the role

The Licensing Officer supports the delivery of REA’s regulatory services, including the licensing of real estate professionals. This is an ideal introduction to a modern regulatory environment. You will:

• Assess applications for new or existing real estate licences
• Process license applications, renewals, suspensions, surrenders and revivals
• Ensure the public register is maintained and up to date
• Respond to phone calls and email enquiries from real estate professionals
• Support real estate professionals to use REA’s new online licensing portal
• Contribute to various regulatory compliance activities

Mōu | About you

You will have proven experience in customer service and looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, knowledge of regulatory environments and ability to quickly gain knowledge of the Real Estate Agents Act is desirable. 

You’ll have:

• At least 2 years relevant customer service work experience
• Ability to develop rapport with callers to ensure they feel heard and understood
• Be well organised, have a high degree of initiative, and excellent interpersonal, analytical and communication skills.
• Ability to work with people from across New Zealand’s diverse communities

Ngā painga | The benefits

REA offers a diverse and inclusive work environment. Our people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, healthy work-life balance and an active social club are some of the benefits of joining the REA team.

Tono mai | Apply now

Please send your CV, Cover Letter and completed application form to recruitment@rea.govt.nz.

The job description is here [PDF, 243 KB]

The application form can be found here [DOCX, 119 KB]

For further information about the role please contact Claire McGovern at claire.mcgovern@rea.govt.nz.

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Applications have now closed. 

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon conviction history and qualification checks.

• Gain experience working in a modern regulatory environment
• Join a welcoming, super friendly and collaborative team
• Support consumer protection in real estate

Mō mātou | About us

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers in real estate transactions and promote public confidence in the performance of real estate agency work. 

REA is a high performing and respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to protecting consumer interests. We strive to understand and serve the needs of New Zealand’s diverse communities in our work. 

Mō te tūnga | About the role

This position supports and helps coordinate the Complaints Assessment Committees (CAC) who consider serious complaints against real estate professionals. This is an ideal introduction to a modern regulatory environment. You’ll be:

·       Coordinating the end-to-end processes of complaints about real estate agents

·       Providing administration support to Complaints Assessment Committees

·       Keeping parties up to date with the progress of their complaints

·       Working in a small team of 4 and alongside a team of investigators

Working with people from across New Zealand’s diverse communities

Mōu | About you

You’ll have:

We’re looking for someone who is passionate about providing great customer service and has fantastic organisational skills. Our workload is varied, so it’s important you’re able to prioritise tasks and communicate clearly with your teammates, and parties to your cases.

A university qualification or relevant work experience is desirable to help you to quickly gain knowledge of the Real Estate Agents Act 2008 and related regulations.

An understanding of legal, regulatory or compliance functions would be an advantage but is not essential.

Ngā painga | The benefits

REA offers a diverse and inclusive work environment. Our people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, healthy work-life balance and an active social club are some of the benefits of joining the REA team.

Tono mai | Apply now

Please direct any queries and send your CV, Cover Letter, and a completed application form to recruitment@rea.govt.nz.

The application form [DOCX, 118 KB] can be found here.   [DOCX, 118 KB]

The job description can be found here [PDF, 200 KB].

For further information please contact Liz O’Connor on 04 471 8948 or email recruitment@rea.govt.nz

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Applications have now closed. 

Please note that our offices will be closed from 24 December 2025 to 12 January 2026, applications and enquiries will be accepted during this period but will not be responded to until after 12 January.

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

•    Support consumer protection in real estate
•    Deliver effective and varied research 
•    Rewarding and complex work

Mō mātou | About us

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers in real estate transactions and promote public confidence in the performance of real estate agency work. 
REA is a high performing and respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to protecting consumer interests. We strive to understand and serve the needs of New Zealand’s diverse communities in our work. 

Mō te tūnga | About the role 

As a Research and Insights Analyst at REA, you’ll operate in a dynamic environment with significant regulatory, legislative and compliance implications for the real estate industry.
Your role will support the development and implementation of REA’s research programme through the analysis of data, information and intelligence; the preparation of regular reporting and presentations; and desktop research to support REA’s understanding of drivers of risk and to identify opportunities for improvement to our regulatory system.  

This role supports the Education and Insights Manager with external research provider management and with activities, insights and reporting on issues of importance in the real estate sector, ensuring REA effectively delivers its regulatory mandate.

Mōu | About you

You’ll have:
•    A relevant tertiary qualification 
•    At least 2 years of experience working in research and/or data analysis
•    Ability to translate data into sound advice that supports decision making
•    Excellent numeracy, data analysis and reporting skills
•    Strong verbal and written communication skills
•    Experience using survey platforms 
•    Ability to collaborate across small teams 
•    Skills to build strong relationships with a diverse range of stakeholders
•    Knowledge of and commitment to Te Tiriti o Waitangi

Ngā painga | The benefits

REA offers a diverse and inclusive work environment. Our people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, healthy work-life balance and an active social club are some of the benefits of joining the REA team.

Tono mai | Apply now

Please direct any queries and send your CV, Cover Letter and completed application form to recruitment@rea.govt.nz.

The job description can be found here [PDF, 867 KB].

The application form can be found here [DOCX, 119 KB]. 

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Applications have now closed. 

Please note that our offices will be closed from 24 December 2025 to 12 January 2026, applications and enquiries will be accepted during this period but will not be responded to until after 12 January.
Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Mō te tūnga - About the role

Reporting to the Legal Services Manager, you will be responsible for the provision of high quality and timely legal and regulatory advice and managing litigation files in relation to the licensing and disciplinary process contained in the Real Estates Agents Act 2008 and its associated Regulations and Codes. This role may include working with external counsel on litigation files before the Disciplinary Tribunal or Courts and appearances on behalf of REA when appropriate. Support from other members of the team will be readily available to you. 

You will also undertake work in relation to:

• Research and opinions
• Assisting staff responsible for managing the licensing and other activities of REA
• Ensuring that the policies and practices underpinning REA’s activities meet the highest possible standards, are rigorous, fair, and able to stand up to in-depth professional and judicial scrutiny 
• Legal advice for the guidance and direction of Complaint Assessment Committees and REA teams
•  Building strong and effective relationships across REA and with external stakeholders
• Providing mentoring to colleagues in the legal team 
  
  

Mōu - About you

You will have at least 5 years’ PQE, with experience managing litigation and/or appearing before Tribunals or Court either within private practice or an in-house environment. As well as being able to hold a NZ practising certificate, you will also have some or all of the following:

•     A strong understanding of regulatory regimes and the machinery of government
• Knowledge of the principles of property and public law
• Excellent communication and a collaborative working style
• Evidence a regard for diverse perspectives, ensuring the fair treatment of all people
• Proven ability to provide coaching or mentoring to team members

Tono mai - Apply here

If this sounds like an opportunity you would like to pursue, please send your CV, Cover Letter and a completed application form [DOCX, 119 KB] to recruitment@rea.govt.nz.

The job description can be found here [PDF, 98 KB].

The application form can be found here [DOCX, 119 KB]. 

Please let us know if you have any specific access needs to allow you to participate in our recruitment process.

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Applications have now closed. 

The Real Estate Authority | Te Mana Papawhenua (REA) seeks expressions of interest for appointees to the Complaints Assessment Committee (CAC) panel.

REA is seeking CAC Panel Members who can:

• Make high quality complaint decisions that help increase the standards of conduct for New Zealand’s licensed real estate professionals.
• Bring knowledge, experience and diverse perspectives in law, real estate and consumer affairs to the real estate complaints process.
• Promote and protect the interests of consumers engaged in real estate transactions.
• Support high standards of conduct in the real estate sector

Real Estate Authority – Te Mana Papawhenua

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers and promote public confidence in the performance of real estate agency work.

REA is a high performing respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to supporting high standards of conduct in the profession and protecting consumer interests. We strive to understand and serve the needs of New Zealand’s diverse communities in all of our work.

The role 

The CAC panel consists of lawyers, consumer representatives, and experienced real estate professionals. CAC panel members make decisions on the conduct of real estate professionals. 

The functions of the CAC are to:

• Inquire into and investigate complaints about the conduct of real estate agents.
• On its own initiative, inquire into and investigate allegations about any licensee.
• Make final determinations in relation to complaints, inquiries or investigations.
• Lay charges before the Disciplinary Tribunal.
• In appropriate cases, refer the complaint to another agency.
• Inform the complainant and the person complained about of its decision, reasons for the decision, and appeal rights.
• Publish its decisions. 

Panel members are appointed for a period of up to 5 years. It is expected that there will be an average of 30 - 60 hours work per month subject to complaint case volumes and the role that is held.

About you

You’ll need to have at least 7 years’ legal experience. Along with personal attributes and knowledge and experience, suitability includes the ability to commit the requisite time and capacity to effectively carry out the role. 

All panel members will be able to demonstrate:

• All panel members will be able to demonstrate:
• Excellent written and oral communication skills
• Sound judgement and ability to work in a team to tight timeframes
• Effective IT capability and experience managing volumes of files, case management systems
• Excellent time management and organisational skills
• Working as a team player
• Proven ability to assess facts and identify issues
• Knowledge and commitment to Te Tiriti o Waitangi
• Evidence with regard to diverse perspectives, ensuring fair treatment of all people 
• Complaint determination or dispute resolution experience (desired)

Lawyers will also have the following skills and experience:

• At least 7 years legal experience
• Must hold a New Zealand practicing certificate 
• Decision writing experience
• Experience in real estate or property law knowledge (desired).

Remuneration for panel members is set in accordance with the Cabinet Office Fees Framework and is currently between $56 and $92 per hour depending on the position held (Chair, Deputy Chair or Member)

We are currently seeking expressions of interest for all types of panel members and are actively looking to appoint lawyers.  We will be in touch with Real Estate Professionals and consumer representatives when vacancies arise.

We are currently seeking expression of interest for lawyers.

Expression of interest 

Click here for the job description [DOCX, 21 KB]and expression of interest form. [DOCX, 113 KB]

Apply by sending your CV, covering letter and expression of interest form to recruitment@rea.govt.nz

Applications close at 5.00pm at Wednesday 11 February.

For any support with the application process, please contact recruitment@rea.govt.nz

Questions

For more information about the roles, please contact Sue Johnston, Investigation and CAC Manager at Sue.Johnston@rea.govt.nz.