Work for us

Complaint Officer – Enquiries and Jurisdiction Team

• Join an organisation that is committed to supporting high standards of conduct in the real estate sector
• Be part of a busy and high-performing team dealing with consumers’ real estate enquiries and complaints
• Seeking experience in customer service or compliance and diverse perspectives

Mō te tūnga | About the role

The Complaint Officer is responsible for assisting the delivery of REA’s regulatory services, including responding to enquiries from and providing information to consumers, and the public, effective and efficient handling of actual and potential complaints regarding possible breaches of the Real Estate Agents Act, regulations and rules as well as conducting activities related to regulatory risk management.

Mōu | About you

You will have proven customer service or compliance work experience and be looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, knowledge of regulatory environments and ability to quickly gain knowledge of the Real Estate Agents Act is desirable. 

You’ll have:

• At least 2 years relevant customer service or compliance work experience.
• The ability to develop rapport with callers to ensure they feel heard and understood.
• Be well organised, have a high degree of initiative, and excellent interpersonal skills, analytical and communication skills.
• Ability to work with people from across New Zealand’s diverse communities
• Knowledge of and commitment to Te Tiriti o Waitangi

We encourage you to apply even if you feel you don’t meet all of the selection criteria so we can consider your suitability for the role. 

Ngā painga | The benefits

REA offers a diverse and inclusive work environment. Our people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, healthy work-life balance and an active social club are some of the benefits of joining the REA team.

Tono mai | Apply now

Please direct any queries and send your CV, Cover Letter and a completed application form to recruitment@rea.govt.nz

The job description is here [PDF, 760 KB]

The application form can be found here [DOCX, 118 KB]

For further information please contact Kerry Stirna on 0800 367 732 or email recruitment@rea.govt.nz

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Closing date 1 June 2026

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.