Work for us

The role 

The purpose of this role is to build data analysis and reporting to provide insights on market trends, and themes from REA’s licensing, enquiries and complaints that may indicate risks and harms in the real estate sector.

Work with REA teams to deliver the intelligence and insights data strategy that is focused on regulatory drivers and risks, and regulatory impact.

As REA’s data and insights lead, you will provide data and insights services across the business and work closely with IT to ensure REA’s systems give effect to the data strategy.

Preserve and promote the quality and integrity of data and intelligence at REA to ensure it is a robust and reliable source of knowledge and information.

About you 

• Tertiary qualification in a statistics or data-centric filed.
• Naturally curious and willing to understand the business and sector in which we operate by working collaboratively with internal and external stakeholders.
• A proven critical thinker, you will be comfortable utilising data and research insights to support the delivery of harm prevention initiatives and activities.
• Experienced in working with a range of data extraction, intelligence analysis and reporting.
• Technical expertise in data models, database design, data mining and segmentation techniques.
• Ability to translate complex and technical information into information easily understood by non-technical staff.

To Apply: 

For more information and copy of the job description, please contact Lourdes Turconi lourdes.turconi@nicherecruitment.co.nz

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

The role 

The purpose of this role is to connect research, data and information to initiatives that improve REA’s regulatory impact, including leveraging education as a tool.

The role is deeply connected to the work of the wider organisation and REA stakeholders, including licensed real estate professionals, education and data providers, advisory and consumer groups, and other public sector agencies within the property sector ecosystem.

The role sits within REA’s wider leadership group and has three direct reports: a Senior Education Advisor, a Senior Data Analyst and Insights Advisor, and a Research and Insights Advisor.

About you

The ideal candidate for this role will be a proven strategic and critical thinker who is comfortable utilising data and research insights to support the delivery of harm prevention initiatives and activities.

This is a broad role, and the successful candidate will have relevant qualifications and experience participating in at least one of the three areas of accountability:

• end-to-end mixed-methods research projects, including briefing, proposal, design, data collection, analysis, and reporting;
• adult education and learning programmes including qualifications, continuing professional development programmes and best practice topic material development and delivery methodology;
• intelligence and insights data strategies and providing quality data analysis to support the delivery of REA’s strategy including insights on market trends and themes, regulatory drivers and risk and regulatory impacts.
• Experience in establishing and effectively maintaining collaborative relationships with a range of stakeholders. Strong supplier management experience is essential.
• Experience leading a team of technical professionals across a broad mandate of work.
• Excellent numeracy, verbal, and written communication skills.
• Ambitious with a “can-do” attitude.

To Apply: 

For more information and copy of the job description, please contact Lourdes Turconi lourdes.turconi@nicherecruitment.co.nz

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

• Join an organisation that is committed to supporting high standards of conduct in the real estate sector
• Be part of a newly formed team dealing with consumers’ real estate enquiries and complaints 
• Seeking experience in customer service or compliance and diverse perspectives 

The Role

The Complaint Officer is responsible for assisting the delivery of REA’s regulatory services, including responding to enquiries from and providing information to consumers, and the public, effective and efficient handling of actual and potential complaints regarding possible breaches of the Real Estate Agents Act, regulations and rules as well as conducting activities related to regulatory risk management.

This role is part of the Enquiries and Jurisdiction team.

About You

You will have proven customer service or compliance work experience and be looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, knowledge of regulatory environments and ability to quickly gain knowledge of the Real Estate Agents Act is desirable. 

You’ll have:

• At least 2 years relevant customer service or compliance work experience.
• The ability to develop rapport with callers to ensure they feel heard and understood.
• Be well organised, have a high degree of initiative, and excellent interpersonal skills, analytical and communication skills.
• Ability to work with people from across New Zealand’s diverse communities
• Knowledge of and commitment to Te Tiriti o Waitangi

We encourage you to apply even if you feel you don’t meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA.

To apply

Please direct any queries and send your CV, Cover Letter and a completed application form[DOCX, 122 KB](external link) to recruitment@rea.govt.n

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Applications for this role have closed. 

• Join an organisation that is committed to supporting high standards of conduct in the real estate sector
• Be part of a team dealing with complaints 
• Seeking experience in complaint management, real estate and diverse perspectives 

The Role

The Complaint Facilitator is responsible for the effective and efficient handling of formal complaints and industry reports regarding possible breaches of the Real Estate Agents Act, regulations and rules. This includes helping assess the appropriate regulatory response to matters, including making recommendations for closing complaints under Registrar decisions, referring cases to a Complaints Assessment Committees (CAC) or resolving complaints, where appropriate.

This role is part of the Complaints Assessment, Resolution and Referral team.

About You

You will have proven experience in conflict, complaint or dispute resolution and be looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, certification in resolution or mediation is also desirable.

You’ll have:

• At least 1 years’ work experience in conflict, complaint or dispute resolution.
• Expertise in legal, regulatory, compliance or resolution environments.
• Knowledge of the Real Estate Agents Act and its related regulations and codes (or the ability to gain such knowledge quickly).
• Ability to work with people from across New Zealand’s diverse communities
• Knowledge of and commitment to Te Tiriti o Waitangi

We encourage you to apply even if you feel you don’t meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA.

To Apply:

Please direct any queries and send your CV, Cover Letter and a completed application form [DOCX, 122 KB] to recruitment@rea.govt.nz

We encourage you to apply even if you feel you don’t meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA.

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Applications for this role have closed. 

• Join an organisation that is committed to supporting high standards of conduct in the real estate sector
• Be part of the licensing and compliance team dealing with real estate professionals
• Seeking experience in customer service and diverse perspectives 

The Role

The Licensing Officer is responsible for contributing to the delivery of REA’s regulatory services, including administering the licensing regime, responding to enquiries from licenses as well as conducting activities related to regulatory risk management.

About You

You will have proven experience working in customer service work and looking for your next role in a supportive and collaborative organisation. Having a relevant tertiary qualification, knowledge of regulatory environments and ability to quickly gain knowledge of the Real Estate Agents Act is desirable. 

This role is part of the Licensing and Compliance team.

You’ll have:

• At least 2 years relevant customer service work experience
• The ability to develop rapport with callers to ensure they feel heard and understood
• Be well organised, have a high degree of initiative, and excellent interpersonal, analytical and communication skills.
• Ability to work with people from across New Zealand’s diverse communities
• Knowledge of and commitment to Te Tiriti o Waitangi

To Apply:

Please direct any queries and send your CV, Cover Letter and a completed application form[DOCX, 122 KB](external link) to recruitment@rea.govt.nz

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Applications for this role have closed.