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REA has upgraded the licensee portal and public register

This page contains important information on the upgrade of REA’s Licensee Portal and Public Register in 2025.

As at 10 December 2025

What you need to know

  • REA has now emailed all licensees with a personalised link to access the upgraded portal for the first time.
  • Your link is unique to you and your licence. You must not share your link with anyone. You must not forward it to your administrator
  • The link is valid for up to 21 days. Please use the link for your first visit to the upgraded portal by 23 December 2025.
  • Please follow the instructions below to access the upgraded portal for the first time.
Step 1:  

Check your RealMe details are up to date: 

Go to RealMe.govt.nz(external link) and check your RealMe details are up-to-date and working by logging in. If you have forgotten your username or password, click Forgot Username or Forgot password on the log in page. Do this before you proceed to Step 2 below. For information on using RealMe visit RealMe's FAQs here(external link).
Step 2:  

Find your personalised link:

Check your inbox for an email from DoNotForward@rea.govt.nz, with the subject line “REA – Your link to the upgraded licensee portal”. This email was sent to you between 28 November and 4 December 2025.

Tip: Check your deleted and junk mail folders.
Step 3:

Click on the personalised link in the email: 

Complete the RealMe login process.
Step 4:

Verify you can access the portal:

Once the RealMe identification process is complete you will go through to the upgraded REA portal and you will see your licence information and contact details. If you do not see your licence information and contact details, contact licensing@rea.govt.nz. 

Do not enter any new information. 

Note:  If you use the same device as another REA licensing portal user, ensure they have logged out of the portal completely, or use a different device.

  • After activating your details in the upgraded portal, you can use the usual log-in process for future visits to the portal.
  • Please also view the how-to videos below.

How-to videos

How-to use your personalised link to access REA's upgraded portal for the first time.(external link)

How-to renew your licence in REA's upgraded portal(external link).

Known issues we are working on

  1. Uploading of tax invoices/receipts have been suspended in the upgraded portal while we make some adjustments. Tax invoices/receipts will be uploaded once the issue is resolved. If you have made a payment and need a tax invoice/receipt immediately, please contact us.
  2. In some cases, where licensees RealMe details are not up-to-date, it is impacting the activation of their personalised link from REA. Before activating your personalised link, please ensure your RealMe details are up-to-date and you have your RealMe password ready. You can update your RealMe details at www.realme.govt.nz(external link)

REA Portal Upgrade News and CE Video Messages

Newsletters 

 

Video messages from REA's Chief Executive, Belinda Moffat:

Any feedback or questions

Please email us at licensing@rea.govt.nz. Note: that we are currently experiencing high email and call volumes so we appreciate your patience during this period and will respond to you as soon as we can.