REA collects and acts on feedback we receive from licensees through a number of channels. Here are some of the ways we engage with the real estate industry to ensure that every licensee has the opportunity to influence the work we do.
REA’s Industry Insights and Engagement Manager — Nadine Thomas
Nadine’s primary focus is to work closely with real estate licensees and other industry stakeholders to help enable a better real estate experience for all participants. More specifically, she heads up our Continuing Professional Development (CPD) training programme, industry newsletters, communications and campaigns, industry events and strategic oversight of this REA website. You can email Nadine here.
Industry groups that we regularly meet with
Industry Advisory Groups (IAGs)
Four IAG groups provide independent advice and insights to REA from across the various real estate sectors. The IAGs represent the residential, rural, commercial and business broking sectors.
Each of the IAGs has eight members who have been nominated and appointed to a two-year term. IAG members are well-known, credible representatives of their respective sectors. They meet twice a year to discuss ideas, issues and trends and to provide open and honest input. REA also informally consults IAG members between meetings.
The purpose of the groups is to provide industry views on:
- best practice guidance
- CPD topics
- any issues the industry is facing
- operational issues of REA
- proposals that REA is considering implementing.
The current IAG members were appointed in November 2018 and are listed here.
You can read the Industry Advisory Groups charter here.
The Regulator's Forum was founded in 2011 to discuss industry issues and to gather feedback from invited real estate industry stakeholders.
The Forum is a platform to share information and support a constructive relationship between REA and industry leaders nationally and regionally. It is used to share and discuss REA’s strategic direction and to strengthen the relationship between key industry players, other industry organisations and REA.
REA reviews membership of the Regulator's Forum every two years and the forum meets twice a year.
You can read the Regulator's Forum charter which includes a list of the current members.
Education Advisory Groups
REA relies heavily on key people in the real estate sector to ensure the CPD programme is relevant and useful. Several groups help inform and select CPD topics, develop new content, outline key messages and peer review the final material.
Members are training providers, trainers and subject matter experts from across the industry. If you would like to know more about this work and how to get involved, please contact Nadine.
Read more about CPD here.
Opportunities for licensees to provide feedback
Licensees have many opportunities to provide their feedback and thoughts to help shape and guide the work that REA does. We regularly send out invitations requesting input on a range of topics that are important to the real estate industry.
Some of the regular surveys include:
- the annual licensee survey
- a monthly survey about licensees' experiences following their CPD training
- a survey to participants who went through a CAC process
- surveys to test the REA website
You can see the results of the 2019 annual licensee survey here.
Phone calls and general enquiries
REA receives more than 2,700 phone calls and 1,100 emails each year from licensees requesting information and guidance. The information we gather from these enquiries is used to help shape our website content, guidance and compliance information.
To speak to a member of our team, please contact us.
Campaigns and initiatives
We deliver initiatives and campaigns to help, educate and inform licensees about key industry issues. For example, we have distributed disclosure facilitated meeting packs to every branch and sole trader across the country. You can find a copy of this material on our resources page under 'meeting packs'.
We encourage licensees to share their feedback on the campaigns and share their ideas for new initiatives by emailing email@example.com.
REA Industry newsletter
REA distributes an industry newsletter about essential and topical information to licensees and other subscribers every 6-8 weeks.
The newsletter includes important updates, information about legislation changes, and detail about topics of interest and learnings. It is a crucial communication channel between REA and licensees and as such licensees cannot unsubscribe from it.
You can read our industry newsletters here.
We welcome feedback and suggestions for articles – email firstname.lastname@example.org.
Events and agency visits
REA hosts an industry event outside Wellington each year to engage with local licensees to find out more about what affects them and the industry.
Where possible, REA also tries to attend industry conferences across the country. If you are planning an industry event and would like REA to present, contact us.
Members of the REA team regularly visit agencies and branches across New Zealand. These visits are an opportunity for feedback from licensees and for REA to share information.
If you would like to know more or enquire about arranging a visit to your agency, please contact us.