The information available on or through this website is intended to provide general information to the public. We may change, delete, add to or otherwise amend information contained on this website at any time without notice.
While we have taken all reasonable measures to ensure the quality and accuracy of the information on our website, we make no warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, correctness, completeness or use of any such information, nor represent that its use would not infringe on privately owned rights.
You may access third-party content via links to other websites from this website or through use of our social media (including retweets, @mention, our following of individuals or organisations on social media or our reposting of information by other social media users). We neither endorse the information, content, presentation, or accuracy of such third party content nor make any warranty, express or implied, regarding such information. We do not accept liability for the accuracy of content or information of any third party website or content you may access via hyperlink from our website or our social media.
Nothing contained on this website is, or shall be relied on as, a promise or representation as to the past or future by the New Zealand Government or us.
The content of this website should not be construed as legal, business or tax advice, and we recommend users of this website should take advice from a qualified professional before undertaking any action following information received from this website.
Any reference to any specific commercial product, process or service by trade name, trademark, manufacture or otherwise does not constitute an endorsement, recommendation or favouring by the New Zealand Government or us.
Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.
Unless otherwise stated, the information available on or through this website is protected by copyright. Such information may be reproduced, free of charge, for personal or in-house use only without further permission. Where any material from this site is used in any context, it must be sourced to the website of the Real Estate Authority, and the date of publication must be stated.
Requests and inquiries concerning the reproduction of information on this website for any purpose other than personal or in-house use should be directed to the Real Estate Authority.
For convenience and informational purposes only, this website provides links to other websites. These other sites may contain information that is the copyright of third parties and subject to restrictions on reuse. Permission to use copyrighted materials from other websites must be obtained from the copyright owner and cannot be obtained from the Real Estate Authority.
The purpose of this privacy statement is to let users of this website know when we may collect personal information and what will be collected.
No need to provide personal information
You can use this website without providing any personal information.
Where you choose to voluntarily provide personal information (for example, through social media, calculators, checklists or email requests), we will only use that information for the purpose for which you provide it and for detecting abuse of this website.
Complaints and other online processes
We may ask or require you to provide some personal information when you complete online information on this website (for example, the online complaint form).
If you are a licensee, some of the information you submit via our licensee portal will become publicly available on the register of licensees (public register) in accordance with our obligations under the Real Estate Agents Act 2008 and will be used by us for the purpose of carrying out our statutory functions.
Electronic alerts and newsletters
When you subscribe to one of our alerts or newsletters, the details you provide may be stored in a secure third-party database. Your name and email address will be used to send you future electronic newsletters and will not be disclosed without your consent. If you do not provide us with this information, we will be unable to provide our alerts or newsletters to you. When you unsubscribe to our alerts or newsletters, your details will be deleted from the database.
Collection of statistical information
We may collect statistical information about your visit to help us improve this site. This information is aggregated and non-personally identifying. It may include:
- your IP address
- the search terms you used
- the pages you accessed on our website and the links you clicked on
- the date and time you visited the site
- the referring site (if any) where you clicked through to this site
- the device you used to access the site
- your operating system (e.g. Windows XP, Mac OSX)
- the type of web browser you use (e.g. Internet Explorer, Google Chrome, Mozilla Firefox)
- other incidental matters such as screen resolution, the release of your installed Flash version and the language setting of your browser.
Browser or web cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website (e.g. by remembering preferences you have set) and to track site usage.
You can read Google’s privacy statement and access a Google Analytics opt-out tool at the Google Privacy Center. You can manually disable cookies at any time — check your browser's 'help section' to find out how (disabling cookies will not affect your ability to use this website).
- when we will collect information from or about you
- what will be collected
- how personal information is used by us
- how we store and keep secure personal information
- who we disclose your information to and when.
Any information that we collect from you will be kept safe and secure, and we will make sure we use the information lawfully, in accordance with the Privacy Act 1993. We must also comply with the Official Information Act, the Public Records Act and the Contract and Commercial Law Act.
What we collect and why
We collect personal information about licensees to help REA carry out its regulatory functions under the Real Estate Agents Act 2008 (Act). These functions include:
- processing licence applications and renewals
- maintaining the register of licensees
- receiving and investigating complaints
- investigating potential offences under the Act.
The information we collect about licensees includes names, contact details, qualifications, employment and, where appropriate, criminal history.
We also collect personal information about third parties, such as complainants, witnesses, applicants for employment positions within REA, referees and people who contract with REA to supply us with goods and services. The information we collect about third parties includes names, addresses and contact details of those individuals.
Where we collect information
We collect personal information directly from the individual concerned. We are also permitted to collect personal information about an individual from a third party in certain circumstances, including;
- if the information is publicly available;
- if the individual concerned authorises the REA to collect personal information about him or her from a third party;
- it is necessary to collect personal information from a third party to avoid prejudice to the maintenance of the law;
- collecting personal information directly from the individual concerned is not reasonably practicable in the circumstances;
- collecting personal information directly from the individual concerned would prejudice the purposes of collection;
- REA is authorised by law to collect personal information from a third party.
Disclosure of information
Situations where we might disclose your personal information include the following:
If you are a licensee:
- some of your information will be made publicly available on the public register of licensees
- if a complaint has been made about your conduct, some of your information may be disclosed to a Complaints Assessment Committee (CAC) or to the Real Estate Agents Disciplinary Tribunal (Tribunal)
- we may disclose your personal information to other third parties, such as Police or the Inland Revenue Department if permitted or required by law to do so.
If you make a complaint to us:
- copies of your complaint/objection will be disclosed to the person they are about and the relevant decision maker (a CAC, the Tribunal or the Registrar)
- we will disclose your personal information to other agencies if required by law to do so.
Access to the licensee portal
We may provide you access to the licensee portal via a RealMe login, which enables us to manage secure access to the services on our site.
You are responsible for keeping your RealMe username and password confidential. We will consider any activity on our site from your RealMe user name and password to be undertaken by you.
By using our services, you agree that you will:
- notify us immediately if you know or have reason to believe that there has been or is about to be a fraudulent or other unlawful use of our services
- confirm the information you provide us is true and correct before submitting your information.
For the protection of others, we may suspend or disable your access to our services without notice if we consider:
- such action is necessary to maintain the integrity or security of our services or any organisation or person
- the account is being misused or has otherwise been compromised