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Make a complaint
REA is responsible for answering questions and dealing with complaints about licensed real estate professionals. Learn more about the complaints process and recent decisions on this page.
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The complaints process
This page outlines the Real Estate Authority's complaints process and what you should expect when you make a complaint with us.
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Contact us
This page contains all the information people need in order to get a hold of us via email and our phone number.
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Keeping your details up to date
REA holds details about you in the public register on our website. If anything changes, you or the agency you work for should let us know within 10 days. You need to inform us if there is any change in the information recorded about you in the public register. This covers all information such as a change of name, phone number or address, a new employer or anything that might prohibit someone from being licensed.
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Object to a current licence application
This page provides you details on objecting to a current licence application and who is currently applying for a licence.
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The year in review
While there is still much work to do towards achieving our goal of empowering consumers working with trusted real estate professionals, it is important to acknowledge the progress made. It's the end of the year and we'd like to share some of the many positive things that we have seen in the last 12 months.
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Find a real estate professional
This page links consumers and licensees to the public register, where they can look up agents, companies, salespersons, and branch managers.
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Real Estate Agents Act 2008
The Real Estate Agents Act 2008 established the Real Estate Authority in its purpose to promote and protect consumers. Read the Act and regulations on this page.
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Licensees reporting potential misconduct
Licensees are obligated under The Act to report potential misconduct or unsatisfactory conduct to REA. This page explains how you make a report and what you should expect when you do.
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What to do when a vendor doesn’t want to disclose issues about their property
REA research adds insight into why some vendors may choose not to reveal key issues with a property.
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