Agency agreements
When you enter into an agency agreement (including a joint sole agency) with someone who is selling a property, you need to meet a number of requirements that are set out in the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (Code of Conduct).
Before you can receive a commission or expenses
- There must be a written agency agreement in place before you do any work.
- The agency agreement must be signed by or on behalf of the vendor and the agent.
- You must give a copy of the agency agreement to the vendor within 48 hours of being signed.
Things you must do before an agency agreement is signed
-
Explain the risk of paying a commission if a previous agency is not cancelled
-
Provide a written price appraisal of the property
-
Discuss the different options for selling the property
-
Provide a clear written estimate of your commission
-
Provide a copy of the agency agreement guide (if it's a residential sale)
-
Explain marketing and advertising costs
-
Disclose rebates, discounts and commission
-
Inform the vendor if you have a conflict of interest
-
Recommend that the vendor seeks legal and other advice before signing
-
Explain to the vendor when the agency agreement will end
-
Provide information about how to make a complaint
Verifying vendors identities
To help protect New Zealand’s reputation and economy from money laundering and the financing of terrorism, before conducting certain activities, real estate agents, lawyers and conveyancers and even banks must confirm vendor identity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (the AML/CFT Act).
You will need to confirm the vendor's identity as you are selling a property on someone else’s behalf.
You will need to verify their identity by using:
- Primary photo identification, for example, a passport, a certificate of identity or refugee travel document or a firearms licence.
- Non-photo identification such as a birth certificate or a citizenship certificate, accompanied by a supporting form of photo identification such as a driver's licence, an 18+ card, or an international driver’s licence.
- A New Zealand drivers licence supported by evidence such as a bank card, a gold card, or an IRD letter.
In certain circumstances, you may need to obtain and verify identity information about the vendors if you receive a deposit of $10,000 or more in cash or by cheque into your trust account.
Even if the vendors have been clients for a long time, you will need to confirm that they are who they say they are.
Read more about verifying identities at dia.govt.nz(external link)
Cancelling agency agreements
When an agency agreement is cancelled, you must give the vendor the names of any potential buyers you introduced to the property and tell the vendor that, if any of these potential buyers purchase the property, this may result in you being entitled to a commission.
This applies even if you are using the standard clauses for residential or rural agency agreements. Learn more about our recommended standard clauses for residential and rural agency agreements
Cancelling sole agency agreements
The 5.00pm window for cancelling a sole agency agreement
If the vendor changes their mind after signing a sole agency agreement, they can cancel it (in writing, by letter, fax or email) by 5.00 pm on the first working day after they have been given a copy of the agreement.
However, if you carry out any work before the agreement is cancelled that results in the sale of the property, the terms of the agency agreement will be legally binding.
If the client signed the agreement after an unsolicited approach from you, they may cancel the agreement within 5 working days of receiving a copy of the agreement. Cancellation does not need to be in writing in this case.
Cancelling a sole agency agreement after 90 days
If the sole agency agreement is for a residential property and for a term longer than 90 days, you or the vendor can cancel the agreement any time after 90 days.
What happens once a sole agency agreement is cancelled depends on what the agreement says. If your agency uses the standard clauses, refer to the standard clauses for residential and rural agency agreements
Cancelling general agency agreements
Most general agency agreements will specify the notice period for cancelling the agreement. The notice period is designed to give the agency the chance to conclude any introductions.
There is nothing in the Act or the Code that specifies how long the notice period for the cancellation of a general agency should be. Industry practice is usually between 7 and 14 days.
You may be at risk of breaching the rules if you make your notice period longer than 14 days.
Best practice for joint sole agreements
You must give the vendor a copy of the New Zealand Residential Property Agency Agreement Guide [PDF, 275 KB] (either by email or a printed copy).
You will also need to state in writing to the client, the arrangements between the agencies at the time the listing agreement is signed to help avoid any misunderstanding. The arrangements are to include:
- who receives what commission and on what basis
- open home times and management
- marketing information
- signage (shared or separate).
These steps help ensure the marketing and commission sharing arrangements are transparent and avoid the vendor paying two commissions.
You must give a copy of the arrangements to each party including the vendors.
If the property is being sold as a result of a separation, the agent listing the property should ensure they get signatures or at the very least an email or other written confirmation from both vendor parties to confirm they are happy for the property to be sold by both agencies.
Approaching clients who have an agreement with another agency
You can approach another agent’s client during the term of their current listing agreement to explain the services you can offer them when that agency agreement ends.
Be careful not to undermine their relationship with the current listing agency — don’t make negative comments about how the property has been listed or about the listing agent.
You may be approached by a vendor who wants to sign a sole agency agreement with you while they have an existing sole agency agreement with another agency. We recommend you don’t take on this vendor as a client until their existing agreement ends.
If you choose to take on a client who has another sole agency agreement in place, be sure to:
- explain in writing that there is a high risk they will need to pay two commissions
- give them plenty of time to take legal and expert advice
- provide an appraisal and have a signed listing agreement in place.
Don’t mislead potential buyers by implying or stating they can’t approach the current listing agent directly.
Was this information helpful?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.