REA is upgrading the licensee portal and public register
This page contains important information on the upgrade of REA’s Licensee Portal and Public Register. It will be updated as more details become available.
What you need to know
- The licensee portal is currently offline while it is being upgraded, manual processes apply.
- Visit the Manage your licence or Resources section of the REA website for manual application forms including licence renewals and suspensions. Note: manual processing fees will not apply while the portal is offline.
- You can make licence and suspension payments via bank transfer during this time. Details are available on the manual forms.
- All statutory licensing requirements and due dates continue to apply.
- Please advise your manager if you renew or suspend your licence during this offline period.
- The Public Register(external link) is available but is only current as of 11 November 2025. Updates to the register of licensees since this date can be found below.
- The New licence applications page(external link) is available and current as of 11 November 2025. Updates to the register of new licence applications since this date can be found below.
- The licensee portal will be available again on Monday 24 November 2025. If this timing changes we will let you know.
- Once the upgrade is live, REA will email all licensees with a personalised link to the portal that you must use to access your details for the first-time in the upgraded licensee portal.
- This link is unique to you and your licence. You must not share your link. Please do not forward the link to your administrator. The link will be valid for 21 days from the date it is sent to you.
- If you lose your link, you can contact licensing@rea.govt.nz and REA will send you a replacement. More information on how to use your personalised link will be published soon.
Print our one page handout on 'What licensees need to know about REA's portal upgrade' [PDF, 196 KB]
What is being upgraded?
Both the licensee portal(external link) and public register(external link) are being upgraded. The licensee portal allows for efficient online management of licences, including applying for new licences, renewals, suspensions, and updating personal details.
The public register enables licensees and consumers to search for licensed real estate professionals and companies. It identifies active licensees and provides information on any upheld complaints within the past three years.
Licensee portal will be unavailable from 5pm 11 November 2025
Personalised link to the upgraded licensee portal
Once the licensee portal has been upgraded, REA will send every licensee an email with a personalised link. You must use the personalised link to access your details for the first time in the upgraded licensee portal. This link will be unique to you and your licence. You must not share your link. You must not forward it to your administrator. The link will be valid for 21 days from the date it is sent to you. If you lose your link or it expires, please contact licensing@rea.govt.nz and we will send you a replacement. Once you have clicked on the link you will go through the Real Me login process to verify your identify.
REA Portal Upgrade News and Videos
Newsletters
Any feedback or questions
Please email us at licensing@rea.govt.nz.
-
I am going to be overseas when the licensee portal is temporarily offline and will be due to renew my licence – what should I do?
Renew your licence via the licensee portal before you go, or if the portal is offline, you can do it manually via a licence renewal form from the REA website.
-
I am going to be overseas when the licensee portal is temporarily offline and will be due to pay my suspension fee/extend my suspension – what should I do?
Pay your suspension fee/extend your suspension via the licensee portal before you go, or if the portal is offline, you can do it via manual suspension form from the REA website.
-
How do I renew my licence/pay my renewal fee while the licensee portal is temporarily offline?
Download and print a renewal form from the REA website here, then send it to licensing@rea.govt.nz. Bank transfer payments can be made (details are on the form).
-
How do I suspend my licence/pay my suspension fee while the licensee portal is temporarily offline?
Download and print a suspension form from the REA website here, then send it to licensing@rea.govt.nz. Bank transfer payments can be made (details are on the form).
-
Can I apply for a new licence while the licensee portal is temporarily offline?
Yes. Download and print a new licence application form from the REA website here, then send it to REA, along with evidence to support the application, to licensing@rea.govt.nz.
-
If I am due to receive my new licence while the licensee portal is temporarily offline, will I still get it?
Yes. If you are due to receive your new licence while the portal is temporarily offline, we will send you a temporary licence via email. Once the online portal is available again, we will send you your official new licence.
-
Will the manual processing fee apply while the licensee portal is temporarily offline?
No. The manual processing fee will not apply while the licensee portal is temporarily offline.
-
How can I make a payment to REA while the licensee portal is temporarily offline?
You can pay using internet banking or bank deposit (no credit cards) while the portal is temporarily offline. Payment details are on the applicable manual form, including REA’s bank account details.
-
Can I still access the public register on the REA website while the licensee portal is temporarily offline?
Yes. The public register will continue to be available on the REA website. However, it will not be updated while we are offline.
-
Can I still view the list of new licence applications on the REA website while the licensee portal is temporarily offline?
Yes. The list of people and companies applying to be licenced will continue to be available on the REA website(external link). Members of the public can still object to the issuing of a licence as normal.
-
How will I know when the licensee portal and public register upgrade work is complete?
When the upgrade work is complete, we will provide an update via email to all licensees via our REA Portal Upgrade News. All licensees will receive an email from REA with their personalised link to login to the upgraded portal for the first time. These emails will be sent out over several weeks so please wait for your link to arrive. You must use your own link; it is unique and cannot be shared.