REA is upgrading the licensee portal and public register
This page contains important information on the upgrade of REA’s Licensee Portal and Public Register. It will be updated as more details become available.
As at 24 October 2025
REA Portal Upgrade News: Read Portal Upgrade News #2 - 24 October 2025(external link)
What you need to know
- REA is upgrading the licensee portal and public register, and changes are planned to go live in late November 2025.
- During the upgrade process the licensee portal will be offline for a temporary period in November 2025, and during that time only manual processing will be available.
- Licensees due to renew their licence or pay their annual suspension fee in November 2025 are encouraged to renew early to avoid any inconvenience. Licensees will receive information on what to do in their reminder emails from REA.
- We also recommend that licensees check their CPD completion status now to avoid the manual processes in November.
- Once the upgrade is complete, you will receive by email from REA a personalised link to use the new portal. You must use this personalised link for your first log in to the new portal to access your licence details. You must not share this link with anyone else.
View a message about the upgrades from REA’s Chief Executive, Belinda Moffat, here(external link)
Print our one page handout on 'What licensees need to know about REA's portal upgrade' [PDF, 196 KB]
What is being upgraded?
Both the licensee portal(external link) and public register(external link) are being upgraded. The licensee portal allows for efficient online management of licences, including applying for new licenses, renewals, suspensions, and updating personal details.
The public register enables licensees and consumers to search for licensed real estate professionals and companies. It identifies active licensees and provides information on any upheld complaints within the past three years.
Licensee portal will be unavailable for a short period in November 2025
The licensee portal will be unavailable for a short period in November 2025 while we make the upgrades, and only manual processes and applications will be available during this time. If you are due to renew your licence, or pay your annual suspension fee, in November 2025, we strongly encourage you to do so early.
There will be no manual processing fees while the portal is unavailable. You will still be able to make licence and suspension payments via bank transfer during this time, details are available on the manual forms. You can download the forms from the Manage your licence section of this website.
The public register will still be available but current up to the date the licensee portal goes offline. Public register updates will be added to this page.
All statutory licensing requirements and due dates continue to apply.
Personalised link to the upgraded licensee portal
Once the licensee portal has been upgraded, REA will send every licensee an email with a personalised link that you must use to log in to the upgraded portal for the first time. This link must not be shared. We ask that you log in using the link within 21 days of receiving it before it expires.
Any feedback or questions
Please email us at licensing@rea.govt.nz.
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I am going to be overseas when the licensee portal is temporarily offline and will be due to renew my licence – what should I do?
Renew your licence via the licensee portal before you go, or if the portal is offline, you can do it manually via a licence renewal form from the REA website.
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I am going to be overseas when the licensee portal is temporarily offline and will be due to pay my suspension fee/extend my suspension – what should I do?
Pay your suspension fee/extend your suspension via the licensee portal before you go, or if the portal is offline, you can do it via manual suspension form from the REA website.
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How do I renew my licence/pay my renewal fee while the licensee portal is temporarily offline?
Download and print a renewal form from the REA website here, then send it to licensing@rea.govt.nz. Bank transfer payments can be made (details are on the form).
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How do I suspend my licence/pay my suspension fee while the licensee portal is temporarily offline?
Download and print a suspension form from the REA website here, then send it to licensing@rea.govt.nz. Bank transfer payments can be made (details are on the form).
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Can I apply for a new licence while the licensee portal is temporarily offline?
Yes. Download and print a new licence application form from the REA website here, then send it to REA, along with evidence to support the application, to licensing@rea.govt.nz.
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If I am due to receive my new licence while the licensee portal is temporarily offline, will I still get it?
Yes. If you are due to receive your new licence while the portal is temporarily offline, we will send you a temporary licence via email. Once the online portal is available again, we will send you your official new licence.
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Will the manual processing fee apply while the licensee portal is temporarily offline?
No. The manual processing fee will not apply while the licensee portal is temporarily offline.
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How can I make a payment to REA while the licensee portal is temporarily offline?
You can pay using internet banking or bank deposit (no credit cards) while the portal is temporarily offline. Payment details are on the applicable manual form, including REA’s bank account details.
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Can I still access the public register on the REA website while the licensee portal is temporarily offline?
Yes. The public register will continue to be available on the REA website. However, it will not be updated while we are offline.
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Can I still view the list of new licence applications on the REA website while the licensee portal is temporarily offline?
Yes. The list of people and companies applying to be licenced will continue to be available on the REA website(external link). Members of the public can still object to the issuing of a licence as normal.
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How will I know when the licensee portal and public register upgrade work is complete?
When the upgrade work is complete, we will provide an update via email to all licensees via our REA Portal Upgrade News. All licensees will receive an email from REA with their personalised link to login to the upgraded portal for the first time. These emails will be sent out over several weeks so please wait for your link to arrive. You must use your own link; it is unique and cannot be shared.