Work for us

About this role

Reporting to the Legal Services Manager, you will be responsible for the provision of high quality and timely legal and regulatory advice and managing litigation files in relation to the licensing and disciplinary process contained in the Real Estates Agents Act 2008 and its associated Regulations and Codes. This role may include working with external counsel on litigation files before the Disciplinary Tribunal or Courts and appearances on behalf of REA when appropriate. Support from other members of the team will be readily available to you.

You will also undertake work in relation to:

• Research and opinions
• Assisting staff responsible for managing the licensing and other activities of REA
• Ensuring that the polices and practices underpinning REA’s activities meet the highest possible standards, are rigorous, fair, and able to stand up to in-depth professional and judicial scrutiny
• Legal advice for the guidance and direction of Complaint Assessment Committees and REA teams
• Building strong and effective relationships across REA and with external stakeholders
• Providing mentoring to colleagues in the legal

For further information read the job description [PDF, 98 KB]

About you

You will have at least 5 years’ PQE, with experience managing litigation and/or appearing before Tribunals or Court either within private practice or an in-house environment. As well as being able to hold a NZ practising certificate, you will also have some or all of the following:

• A strong understanding of regulatory regimes and the machinery of government
• Knowledge of the principles of property and public law
• Excellent communication and a collaborative working style
• Evidence a regard for diverse perspectives, ensuring the fair treatment of all people
• Proven ability to provide coaching or mentoring to team member

Benefits

The REA team is welcoming, super friendly, collaborative and committed to making a difference for New Zealand. You can expect rewarding and complex work in an exciting sector that is critical to New Zealand. A great central Wellington CBD location, commitment to staff professional development and an active social club are amongst many benefits of joining the REA team!

Apply Now

To apply, complete the application form [DOCX, 118 KB]and submit with your CV and cover letter to recruitment@rea.govt.nz. Please let us know if you have any specific access needs to allow you to participate in our recruitment process.

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.

Closing date: 10 May 2024. Please note applications will be reviewed on receipt and suitable candidates may be progressed before the closing date.

• Join an organisation committed to supporting high standards of conduct in the real estate sector
• Be part of a team managing, assessing and resolving complaints
• Seeking experience in complaint and conversation management, real estate, and diverse perspectives
  

Real Estate Authority – Te Mana Papawhenua 

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers in real estate transactions and promote public confidence in the performance of real estate agency work.

REA is a high performing respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to supporting high standards of conduct in the profession and protecting consumer interests. We strive to understand and serve the needs of New Zealand’s diverse communities in all of our work.

REA offers a diverse and inclusive work environment. We welcome people who bring a range of perspectives, skills, and experience.

The Role 

The Complaint Facilitator is responsible for the effective and efficient handling of formal complaints and industry reports regarding possible breaches of the Real Estate Agents Act, Regulations, and Rules. This includes helping to assess the appropriate regulatory response to matters, making recommendations for complaint closure under Registrar decisions, referring cases to a Complaints Assessment Committee (CAC) or resolving complaints, where appropriate.

This role makes up a part of the Complaints Assessment, Resolution and Referral team. 

About You

You will have proven experience in conflict, complaint resolution, case management, dealing with challenging behaviour, conversation and information management and you will be looking for your next role in a supportive and collaborative organisation.

You’ll have:

• At least 1 years’ work experience in conflict and/or complaint resolution/case management processes.
• A high level of knowledge and experience in a legal, regulatory compliance and/or complaint management environments.
• Knowledge of the Real Estate Agents Act and its related Regulations, Rules, and Code of Conduct (or the ability to gain such knowledge quickly).
• Ability to work with people from across New Zealand’s diverse communities

We encourage you to apply even if you feel you don’t meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA.

Benefits

The REA team is welcoming, super friendly, collaborative, and committed to making a difference for New Zealand.  You can expect rewarding and complex work in an exciting sector that is critical to New Zealand. A great central Wellington CBD location, commitment to staff professional development and flexible working are amongst many benefits of joining the REA team! 

Please let us know if you have any specific access needs to allow you to participate in our recruitment process.

To Apply:

Please direct any queries and send your CV, Cover Letter, and a completed application form to recruitment@rea.govt.nz

Read the Complaint Facilitator job description [PDF, 729 KB]

Download the Application Form [DOCX, 118 KB]

Applications close on 24 May 2024

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.