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REA has upgraded the licensee portal and public register

This page contains important information on the upgrade of REA’s Licensee Portal and Public Register.

As at 27 January 2026

What you need to know

  • On 28 November 2025 REA upgraded the Licensee Portal.
  • Between 28 November and 4 December 2025 REA sent emails to all current licensees with a personalised link for licensees to use to access the upgraded portal for the first time.
  • The personalised link is unique to each licensee and must not be shared or forwarded.
  • Any licensee who has not yet used their link to access the portal for the first time is encouraged to do so. Links that have not yet been used have been extended to 28 February 2026.
  • If any licensees have challenges using their link, please email licensing@rea.govt.nz and we will respond to you as soon as we can. 

Accessing the portal for the first time

Please follow the instructions below to access the upgraded portal for the first time. 

Step 1

Check your RealMe log in

Go to RealMe.govt.nz(external link) and click on the red Log in button to check your RealMe login is working. If it is not working, please contact the RealMe team on 0800 664 774. 
Step 2 

Find your personalised link from REA

Locate the email sent to you between 28 November and 4 December 2025, from email address DoNotForward@rea.govt.nz with the subject line “REA – Your link to the upgraded licensee portal.” (tip: check your junk and deleted folders too). If you cannot find your link, email licensing@rea.govt.nz and we will re-issue you one. 
Step 3

Click on the personalised link in the email

Complete the RealMe login process.
Step 4

Verify you can access the portal

Once the RealMe identification process is complete you will go through to the upgraded portal and you will see your licence information and contact details. If you do not see your licence information and contact details, contact licensing@rea.govt.nz. Do not enter any new information. 

If you use the same device as another REA licensing portal user, ensure they have logged out of the portal completely, or use a different device.

Your personalised link is only to be used once for your first-time access to the upgraded portal. All future logins to the portal should be via the LOG IN button on the rea.govt.nz. If you are still unable to access the portal, contact REA.

How-to videos

How-to use your personalised link to access REA's upgraded portal for the first time.(external link)

How-to renew your licence in REA's upgraded portal(external link).

Known issues we are working on

  • In some cases, where licensees RealMe details are not up-to-date, it is impacting the activation of their personalised link from REA. Before activating your personalised link, please ensure your RealMe details are up-to-date and you have your RealMe password ready. You can update your RealMe details at www.realme.govt.nz(external link)
  • If you have completed a licence renewal application in the upgraded portal, including payment, and your renewal application is showing a ‘draft’ status, we will update this as soon as possible. Thank you for your patience while this issue is being resolved. In the meantime, please go to the Public Register(external link) to check your licence status.
  • If you have completed a licence renewal application in the upgraded portal, you may not have received your confirmation email from REA. Thank you for your patience while this issue is being resolved. In the meantime, please go to the Public Register(external link) to check your licence status

Finding your personalised link

  • How do I access the upgraded portal for the first time?

    All licensees must use a personalised link, emailed directly to them from REA, to access their details in the upgraded portal for the first-time.

  • How do I get my personalised link?

    Between 28 November and 4 December 2025, REA emailed each licensee a unique link from DoNotForward@rea.govt.nz with the subject line:
    “REA – Your link to the upgraded licensee portal.”  

    Check your inbox, junk, and deleted mail folders.

  • What if I can’t find my link?

    Please contact licensing@rea.govt.nz.

Using your personalised link

  • What should I do first?

    Before clicking on your link from REA, go to RealMe.govt.nz(external link) and check your RealMe details are up-to-date and working by logging in. If you have forgotten your username or password, click Forgot Username or Forgot password on the log in page. Do this before you click on your personalised link. For information on using RealMe visit RealMe's FAQs here(external link).

  • How do I use my personalised link?

    After checking and updating your details in RealMe.govt.nz(external link), follow these steps:
    1. Open your email from DoNotForward@rea.govt.nz and click on your personalised link.
    2. Log in with your RealMe account.
    3. Once logged in, you’ll be taken to the upgraded REA portal.

  • Can I share my link with anyone else?

    No. Your link is unique to you and your licence. Do not share or forward it, even to colleagues or administrators.

  • Can I use the same device as another licensee?

    Yes, but make sure the other user has fully logged out of the portal before you log in. Otherwise, use a different device.

  • How long is my link valid for?

    Your link is valid for a restricted period of time. Please use it to activate your account by 28 February 2026 or your link will expire and will need to be re-issued.

  • What will I see after logging in to the upgraded portal?

    You will see your licence and contact details in the upgraded portal home screen. If you don’t, contact licensing@rea.govt.nz. Do not enter new information.

  • Do I need to use my personalised link every time?

    No. Once you’ve activated your profile in the upgraded portal using your link, you can enter the portal directly via the LOG IN button on the REA website for future visits.

  • After clicking on my link I see a page that says 'invalid invitation code' or 'bad request'. What should I do?

    Please contact licensing@rea.govt.nz 

Troubleshooting

  • I am having issues with RealMe. How do I get help with my RealMe login?

    Please call the RealMe team on 0800 664 774 (from New Zealand) or +64 4 462 0674 (from overseas, charges  apply).

    Alternatively for more information on using RealMe visit RealMe's FAQs here.(external link)(external link)(external link)

  • What should I do if I cannot see my details when I get into the upgraded portal after clicking on my link?

    Please contact licensing@rea.govt.nz. Do not enter any new information

  • I have already used my link and activated my profile in the upgraded portal. What should I do for future visits to the portal?

    After you have successfully activated your profile in the upgraded portal, you do not need to use your link again. Use the LOG IN portal button on the REA website for future visits. You will still need your RealMe log in along with any multi-factor authentication (MFA) that RealMe requires.

  • Why is my link taking me to my spouse’s (or colleagues) profile in the upgraded portal on our joint device?

    This happens if:
    - Another person is still logged in to the REA portal on that device, or
    - You accidentally activated their personalised link using your RealMe login.

    Fix:
    - Ensure the other person logs out of both the REA portal and RealMe completely.
    - Close all tabs and clear cookies if needed.
    - Then sign in using your own link and RealMe account.

    Contact licensing@rea.govt.nz if this does not resolve the issue.

  • Where can I find my CPD records to check my information in the upgraded portal?

    Your Continuing Professional Development (CPD) information is under:
    ‘My Details’     and the ‘Continuing Professional Development’ tab. This replaces the old ‘Update Details’ section.

  • I am due to renew my licence (and/or extend my suspension and/or pay my suspension fee) but am having trouble doing this in the upgraded portal. What should I do to ensure I get this done on-time?

    Please contact REA at licensing@rea.govt.nz.

Any further feedback or questions

Please email us at licensing@rea.govt.nz. Note: that we are currently experiencing high email and call volumes so we appreciate your patience during this period and will respond to you as soon as we can.

 

Latest REA Portal Upgrade News

Read Portal Upgrade News #7 - 27 January 2026(external link)

CE Video Messages

Video messages from REA's Chief Executive, Belinda Moffat