REA has upgraded the licensee portal and public register
This page contains important information on the upgrade of REA’s Licensee Portal and Public Register.
As at 6 March 2026
What you need to know
- On 28 November 2025 REA upgraded the Licensee Portal.
- Most licensees have now accessed the upgraded portal. Those that have not, are being asked to do so by 30 April 2026 by following the steps set out below.
- If any licensees have challenges accessing the upgraded portal, please read the information on this page, and if you continue to have difficulty, please email licensing@rea.govt.nz and we will respond to you as soon as we can.
This page covers:
Accessing the portal for the first time
Please follow the instructions below to access the upgraded portal for the first time. If you use the same device as another REA licensing portal user, ensure they have logged out of the portal completely, or use a different device.
Note: If you have not logged into your RealMe account recently, sign in to the RealMe website(external link) to ensure your username and password are up to date. You do not need a verified identity to access the REA portal. If you are unable to access your RealMe account, please contact the RealMe team on 0800 664 774.
| Step 1 |
Find your personalised link from REA Locate the most recent email sent to you from DoNotForward@rea.govt.nz with the subject line “REA – Your link to the upgraded licensee portal.” (tip: check your junk and deleted folders too). If you cannot find your link, email licensing@rea.govt.nz and we will re-issue you one. |
| Step 2 | Click on the personalised link and log in with your RealMe account |
| Step 3 |
Confirm that you have now accessed the portal
You should now see your licence information and contact details. If you do not see your licence information and contact details, contact licensing@rea.govt.nz. Do not enter any new information. |
Your personalised link is only to be used once for your first-time access to the upgraded portal. All future logins to the portal should be via the LOG IN button on rea.govt.nz. If you are still unable to access the portal, contact REA.
Known issues we are working on
- In some cases, where licensees RealMe details are not up-to-date, it is impacting the activation of their personalised link from REA. Before activating your personalised link, please ensure your RealMe details are up-to-date and you have your RealMe password ready. You can update your RealMe details at www.realme.govt.nz. (external link)You do not need to verify your RealMe account.
- If you have completed a licence renewal application in the upgraded portal, including payment, and your renewal application is showing a ‘draft’ status, we will update this as soon as possible. Thank you for your patience while this issue is being resolved. In the meantime, please go to the Public Register(external link)(external link) to check your licence status.
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How do I access the upgraded portal for the first time?
All licensees must use a personalised link, emailed directly to them from DoNotForward@rea.govt.nz, to access their details in the upgraded portal for the first-time.
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How do I get my personalised link?
REA has emailed each licensee a unique link from DoNotForward@rea.govt.nz with the subject line:
“REA – Your link to the upgraded licensee portal.”Check your inbox, junk, and deleted mail folders.
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What if I can’t find my link?
Please contact licensing@rea.govt.nz.
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Can I share my link with anyone else?
No. Your link is unique to you and your licence. Do not share or forward it, even to colleagues or administrators.
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Do I need to use my personalised link every time?
No. Once you’ve activated your profile in the upgraded portal using your link, you can enter the portal directly via the LOG IN button on the REA website for future visits.
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After clicking on my link I see a page that says 'invalid invitation code' or 'bad request'. What should I do?
Please contact licensing@rea.govt.nz
RealMe account troubleshooting
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What browser should I use to access my RealMe account via RealMe website?
Use the latest version of Chrome or Edge. Avoid Firefox, Safari, or Opera, and non-English browsers, as they may cause issues.
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What if I'm on an older Apple device?
Features may not work on Apple devices released before 2020 or running iOS earlier than version 5. Use a different device if possible.
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What if I am still having issues?
This may be due to the browser you are using. Update to the newest version, clear your internet history, and enable cookies. Try a different browser or personal computer if issues persist.
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What if I have followed the advice above and still can’t get into my RealMe account?
Contact the RealMe Helpdesk 24/7. From New Zealand on 0800 664 774, from overseas on +64 4 462 0674 (charges apply).
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I am due to renew my licence (and/or extend my suspension and/or pay my suspension fee) but am having trouble doing this in the upgraded portal. What should I do to ensure I get this done on-time?
You can use a manual form available here(external link).
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What should I do if I cannot see my details when I get into the upgraded portal after clicking on my link?
Please contact licensing@rea.govt.nz. Do not enter any new information
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I have already used my link and activated my profile in the upgraded portal. What should I do for future visits to the portal?
After you have successfully activated your profile in the upgraded portal, you do not need to use your link again. Use the LOG IN portal button on the REA website for future visits. You will still need your RealMe log in along with any multi-factor authentication (MFA) that RealMe requires.
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Why is my link taking me to my spouse’s (or colleagues) profile in the upgraded portal on our joint device?
This happens if:
- Another person is still logged in to the REA portal on that device, or
- You accidentally activated their personalised link using your RealMe login.
Fix:
- Ensure the other person logs out of both the REA portal and RealMe completely.
- Close all tabs and clear cookies if needed.
- Then sign in using your own link and RealMe account.Contact licensing@rea.govt.nz if this does not resolve the issue.
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Where can I find my CPD records to check my information in the upgraded portal?
Your Continuing Professional Development (CPD) information is under:
‘My Details’ and the ‘Continuing Professional Development’ tab. This replaces the old ‘Update Details’ section.
Any further feedback or questions
Please email us at licensing@rea.govt.nz. Note: that we are currently experiencing high email and call volumes so we appreciate your patience during this period and will respond to you as soon as we can.
CE Video Messages
Video messages from REA's Chief Executive, Belinda Moffat