Showing 11 - 20 results for how to make a complaint
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Agency agreements
When entering into an agency agreement with someone who is selling a property you are required to meet a number of requirements, including disclosure of information, set out in the Real Estate Agents Act 2008 and the Code of Professional Conduct and Client Care 2012.
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Insulation requirements – what’s it got to do with real estate work?
From 1 July 2019, ceiling and underfloor insulation will be compulsory in all rental homes (where it is reasonably practicable to install). Landlords will need to make all reasonable efforts to find out what type of insulation is in their rental property. They will be required to provide an insulation statement with all tenancy agreements that explains the type of insulation in the home, where it is and what condition it is in.
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Code of conduct
Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 1 Title 1 2 Commencement 1 3 Scope and objectives 1 4 Interpretation…
PDF, 208 KB -
Early Resolution’s 7 top tips for preventing complaints
REA’s Early Resolution team deals with all of the complaints REA receives and helps to resolve concerns raised before they become a complaint. On average, we receive about 1,200 calls a year from consumers with potential complaints and receive around 300–400 formal complaints. Based on our experience with all of these cases, we’ve put together our top tips for preventing complaints.
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Terms of use and privacy statement
Your use of our website and its services (including social media) is conditional upon your agreement of these terms of use.
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Reporting other licensees’ conduct to the REA
It can be a difficult decision to tell REA about some behaviour you’ve seen in the industry that’s not up to scratch. When something happens, it's important that you’re aware of what you can and must to do about it.
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New resource video and the five guiding principles of disclosure
We cover off the five basic guiding principles of disclosure and introduce you to our new educational resource video to help you better navigate a disclosure situation.
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Work for us
See our current job vacancies.
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REA Facilitator meeting notes
Disclosure – facilitated meeting notes Facilitator’s notes This is an estimate only.
PDF, 321 KB -
settled.govt.nz buyer journey guide
Your real estate buying journey Buying and not sure what to do when? Brought to you by the Real Estate…
PDF, 1.8 MB