The Code of Conduct

The Code of Professional Conduct and Client Care sets out the standard of professional conduct and client care required of agents, branch managers and salespersons.


You must comply with the requirements of the Real Estate Agents Act 2008, the Regulations and the Code of Professional Conduct and Client Care at all times when carrying out all residential, commercial, industrial and rural property real estate transactions.

You should read the Code of Conduct in conjunction with the Act. Breaking the law set out in the Act or falling short of the standards set out in the Code of Conduct may constitute unsatisfactory conduct or misconduct.

Copies of the Code of Professional Conduct and Client Care must be displayed in real estate offices and be available to anyone on request.

Read the Code of Professional Conduct and Client Care [PDF, 217 KB].

Comply with the Act and the Code of Conduct

You will be expected to comply with the Act and Code of Conduct in all areas of your work.  There are specific requirements:
  • agency agreements
  • sale and purchase agreements
  • approved guides
  • conflict of interest
  • trust accounts
  • display of information about a business.

How to order the Code of Conduct

You can order printed copies of the Code of Conduct by completing and sending us the form for ordering guides and the code of conduct or call us

The Code comes in bundles of 50 or 500. Bundles of 50 cost $57.50 and bundles of 500 cost $575.00. Prices include GST and delivery. 

Please include your company or individual licence number when you place your order. We will send your order when payment is received.

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