Conducting real estate business during COVID-19 alert level 1

The following guidance is for licensees working at alert level 1.

This page was updated on 22 September 2020.

At alert level 1, businesses can operate with no restrictions in place. But we still need to stay safe as there remains a risk of COVID-19 returning to the community.

All agencies operating at alert level 1 have a responsibility to continue to display the NZ COVID Tracer QR code poster and adhere to public health guidance on the COVID-19 website.

This page provides guidance that is specific to conducting real estate business at alert level 1.

Licensees must comply with the public health guidance at alert level 1

It's important that everyone continues to follow public health guidance, including:

  • stay home if you're sick
  • get a test if you have symptoms
  • keep up good hand washing practices
  • keep track of where you’ve been, when you went there and who you've seen.

For licensees this means:

  • not visiting a property if the occupants are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days
  • staying at home if you, or anyone you have been in contact with, are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days.

Consider ways you can help limit the spread of COVID-19 in your office and at gatherings (like open homes and auctions), such as providing hand sanitiser and sanitising areas that may have been touched.

Face coverings provide an extra level of protection in settings where there is little or no physical distancing between people.

Contact tracing

Workplaces and businesses must still display the NZ COVID Tracer QR code poster to help people to keep track of where they’ve been. This includes at your office, open homes, private viewings and auctions.

You can find information about creating your own QR code posters on the Ministry of Health website.

Licensees and agencies should have a detailed register available for people who choose not to record their visit with the app. This includes using a specific register for the office, at open homes, private viewings and at auctions. Make sure each register clearly states that the information is being collected and may be used for the purpose of contact tracing, and that it will be kept for at least 30 days. There is information about how to set up and manage a contact tracing register on the COVID-19 website.

People who sign in with the NZ COVID Tracer app do not need to also record their contact details in the register.

You should also record the details, including names, phone numbers and email addresses, of all professionals and tradespeople you arrange to visit a property, for contact tracing purposes. These details should also be kept for at least 30 days.

More information

For information about conducting real estate business at different alert levels click here.

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